FAQs

Where are you based?

I are based in Farnham, Surrey. Your treatment can either take place in your own home or at my treatment centre based at Meadowside Osteopathy

Where is the treatment centre?

6 Hurlands Business Centre, Farnham GU9 9JE

Please try to arrive 15 minutes prior to arrival. There is parking on site and in the surrounding roads. .

What is the advice for home treatments?

Please find below essential information about my mobile service procedures. If you have any questions, then please don’t hesitate to get in touch.

Help me find you – Please ensure you’ve provided full address and parking details, plus anything helpful to find the property, like: landmarks, directions, etc.
Stay warm - During the winter months we recommend having your heating on slightly higher than usual/pre-heating the massage room. This will help you to stay cosy and warm for the duration of your treatment.
Choose your space - Select an appropriate space for your massage to be held. I recommend somewhere you won’t be disturbed!
Be ready - Please be ready for my arrival so that you don’t miss out on any of your treatment time i.e. furniture moved, showered, finished emails etc.
Create your perfect ambiance - I supply relaxation music to play during treatments, but if you’d like to play your own music or prefer silence then that's no problem, just let me know at the beginning of your session.
Get comfy - You may like to wear a bath robe over your underwear so it’s easy to dress/undress for your treatment.

What should I do before my treatment?

Please inform me if you have any of the following: Diabetes, Pacemaker, Heart condition, Allergies
If you are experiencing heavy cold or flu-like symptoms on the day you may be refused treatment. If you know in advance that you’re going to be unwell, please contact me asap to reschedule or cancel (Ts&Cs apply).

What should I do after my treatment?

Stay hydrated – It’s a good idea to keep a glass of water handy, so you can hydrate well following your treatment.

What is the cancellation policy?

Kate Shield Wellness accepts that there are times when, due to unforeseen circumstances, appointments made need to be postponed or cancelled. Where less than 24 hours notice is given, a 50% cancellation fee maybe charged.

Please do get in touch if you have any further queries.